ORDERS, SHIPPING AND TRACKING PROCESS
As soon you place your order, you will receive a confirmation email. Orders are dispatched from our sewing room within 3-5 working days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents sites. Transit and delivery time may vary depending on your location and the product category (US and Canada frequently have a backlog in their local customs office, you may want to check on their website if you live in either).
RETURNS & EXCHANGES
At High Jinx Clothing, we assure you that all products are checked properly before shipping them but in the event the product you receive is damaged or defective, our friendly returns policy will solve your problem.
Our returns policy accepts exchanges/replacements and refunds on any item – the returned product must be in its original packaging with all the tags and in the same unused and unwashed condition as received. We accept exchanges (stock permitting) up to 15 days from the date of delivery to customer. You will need to inform us of any damages or defects within 72 hours of delivery of the product, in order to receive the replacement. Please mail us at firstname.lastname@example.org to initiate a return. Please mention the following information clearly in the mail:
Order Number / Registered E-Mail Id
Product Name and Size
The cost of couriering the product to our warehouse will be borne by the customer. High Jinx Clothing will only bear the expenses of the transaction after the repair of the merchandise.
WEAR AND TEAR
Fabric: Our products are made from foil printed Lycras which will fade and lose their shine over time if not washed and stored as instructed. All of the sequin materials we use are of a high quality and if treated with care will keep intact, but hard waring may result in the loss of some sparkles. The plush faux fur we use for our coats should be kept dry and away from any sticky/oily substances and we recommend they be ‘Dry Clean Only’.
If you follow our care instructions and make sure all High Jinx items are carefully hand washed in warm water and left to drip dry they will last you many a party or performance (please never put any Lycra or Sequin items in a washing machine, dryer or have dry-cleaned).
Defects and Scratches: All our products are hand crafted; hence no two products are identical in their absolute measurements. There might be a slight change (particularly in the finishings), but minimal to the eye which therefore would not change the essence of the design.
In a credit card transaction, you must use your own credit card. HIGH JINX CLOTHING LTD. will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.
TRADEMARK, COPYRIGHT AND RESTRICTION
This site is controlled and operated by High Jinx Clothing. All materials used on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.